Shipping Policy

Free Shipping

We offer FREE Standard Shipping on qualifying orders of $150 or more within the continental United States.

Free shipping eligibility:

• Order subtotal must be $150 or greater after discounts.
• Taxes are excluded from the qualifying amount.
• Available only within the 48 contiguous U.S. states.
• Excludes Alaska, Hawaii, Puerto Rico, Guam, U.S. Virgin Islands, APO/FPO/DPO addresses, and other U.S. territories.

Eligible customers will see the free shipping option during checkout.

Order Processing

Most orders are processed within 1–3 business days.

Processing includes:

• Payment verification
• Age verification
• Fraud prevention review
• Order preparation

Business days are Monday through Friday, excluding federal holidays.

Orders placed on weekends or holidays will begin processing on the next business day.

We reserve the right to delay shipment if additional verification is required.

Adult Signature Requirement

Federal and state regulations may require Adult Signature Confirmation (21+) for vape-related products.

When required:

• Recipient must be 21 years of age or older.
• Government-issued photo identification may be required upon delivery.
• Carrier may refuse delivery if age requirements are not met.

If a shipment is returned because no eligible adult was available to sign, the order may be refunded minus:

• Original shipping charges
• Return shipping charges
• 15% restocking fee

Shipping Carriers

We utilize trusted shipping partners and regional carriers throughout the United States.

Carrier availability may vary by location.

Once a package leaves our facility, carrier delivery times are outside our control.

EBVapes.com is not responsible for delays caused by:

• Weather conditions
• Carrier disruptions
• Natural disasters
• Incorrect addresses
• Government restrictions
• High-volume shipping periods

Estimated Delivery Times

After processing:

Eastern United States

Estimated transit time: 3–7 business days

Central United States

Estimated transit time: 4–8 business days

Western United States

Estimated transit time: 7–14 business days

Actual delivery times may vary.

Tracking Information

Once your order ships, you will receive a shipping confirmation email containing tracking information.

Tracking updates may take up to 24 hours to appear within carrier systems.

Lost or Stolen Packages

EBVapes.com is not responsible for packages that are marked as delivered by the carrier but later reported as lost or stolen.

Customers are encouraged to:

• Use secure delivery locations
• Monitor tracking updates
• Purchase optional package protection if offered during checkout

If you believe your shipment was lost or stolen, please contact our support team for assistance.

Damaged Shipments

If your order arrives damaged:

1. Take clear photographs of:
   • The shipping box
   • Packaging materials
   • Damaged product(s)
2. Contact us within 48 hours of delivery.
3. Include:
   • Order number
   • Photos of damage
   • Description of the issue

Our team will review the claim and determine whether replacement, exchange, store credit, or refund is appropriate.

Incorrect Orders

If you receive the wrong item, please contact us within 48 hours of delivery.

Include:

• Order number
• Product photos
• Description of the issue

We will work quickly to resolve the problem.

Undeliverable or Returned Packages

Packages returned due to:

• Incorrect address
• Refused delivery
• Failed age verification
• Failure to sign for delivery

may be subject to:

• Return shipping charges
• Original shipping charges
• 15% restocking fee

before any refund is issued.

Shipping Restrictions

EBVapes.com complies with all applicable federal, state, and local regulations regarding vape product sales and shipments.

We reserve the right to refuse shipment to locations where vape product delivery is restricted or prohibited by law.

Returns and Refunds

Please review our Return & Refund Policy for complete details regarding:

• Returns
• Exchanges
• Refunds
• Non-returnable items

Contact Us

If you have questions regarding shipping or an existing order, please contact:

EB Vapes

Website: https://ebvapes.com

Email: support@ebvapes.com

Please include your order number whenever possible to help us assist you faster.